FAQ
Here are the most commonly asked questions we recieve at Urban Alpha. We are always updating this page, so if you don't find the answer you are looking for visit out Contact Us page and send us a message.
WHERE CAN I FIND YOUR DELIVERY INFORMATION?
You can find our Delivery Information by clicking here.
WHERE CAN I FIND YOUR RETURNS POLICY?
You can find our Returns Policy by clicking here.
WHERE CAN I FIND SIZING INFORMATION?
You can find our Size Guide by clicking here.
HOW DO I RETURN AN ITEM FOR A REFUND?
To return an item for a refund, you must first download the Urban Alpha Returns Form which can be found on our Returns Policy page. Next, print and complete the form, place the returns form into the parcel along with the despatch note for proof of purchase, cut off and attach the returns label to your parcel before finally taking your parcel to your local Post Office.
For more information, click here to view our Returns Policy.
HOW DO I RETURN AN ITEM FOR AN EXCHANGE?
To return an item for an exchange, you must first download the Urban Alpha Returns Form which can be found on our Returns Policy page. Next, print and complete the form, making sure to indicate the size / colour of the new item(s) requested, place the returns form into the parcel along with the despatch note for proof of purchase, cut off and attach the returns label to your parcel before finally taking your parcel to your local Post Office.
For more information, click here to view our Returns Policy.
HOW CAN I CONTACT YOU?
You can contact Urban Alpha by telephone, email, post or through the contact us form found on our Contact Us page.
By Email - contact our customer services team at customerservices@urbanalpha.co.uk.
By Phone - contact our customer services team at 01625 876374. Lines are open Monday - Friday from 9am till 5pm.
By Post - write to us by post using the following address: Urban Alpha Ltd, 3 Curzon Road, Poynton, Cheshire, SK12 1YE.
WHAT COUNTRIES DO YOU DELIVER TO?
Urban Alpha delivers worldwide using a combination of the Royal Mail and Country-specific postal partners.
WHY HAVE I NOT BEEN REFUNDED THE WHOLE AMOUNT?
We refund the price of the purchased goods, and where discount codes have been used, we will refund the discounted price paid. Delivery charges will not be refunded.
CAN I CHANGE OR CANCEL MY ORDER?
You can change or cancel your order by contacting us directly, provided that the order has not yet been despatched. Please contact Urban Alpha Customer Services team on 0162 5876 374 or online at customerservices@urbanalpha.co.uk with the subject heading ‘CANCEL ORDER’.
As it is our policy to try to process orders immediately it may not always be possible to stop an order from being dispatched. After despatch, our Returns Policy will apply.
CAN I ADD A DISCOUNT CODE AFTER MY ORDER HAS BEEN PLACED?
Unfortunately, we are unable to amend your order if the discount code was not applied in the checkout.
CAN SALE ITEMS BE RETURNED?
Yes, sale items can be returned. However, items listed in our clearance sales cannot be returned or exchanged. This does not affect your statutory rights.